Trinity Van Lines

DO NOT DO BUSINESS WITH THIS SCAM COMPANY!!!

WHY AFTER ALL THESE COMPLAINTS ABOUT BAD BUSINESS PRACTICES ARE THEY NOT SHUT DOWN???

Hired them to move interstate. Was contacted by agent Howard and he talked Non-Stop about how great he was and what a perfectionist he was for 1/2 half hour, not allowing for any questions, (RED FLAG) until I Had to Stop him and asked him a series of questions which he followed up with vague answers.

He said he would do an "over the phone assessment "REDFLAG" and send a quote and contract by email. Insisted on being paid by check for down payment, which we did for 2680.00 on Wed afternoon.

After they immediately cashed the check, he said he needed to do a video assessment (based in Fl. and no agent to do in person assessment)...RED FLAG!

He said he would have to set up a "face time" call with a "Technician" so had to wait til next day..... RED FLAG..who needs a technician to set up face time?? He never called...was trying to make the clock run out....I called him on Friday and he said sorry...I was so busy...I can do in 1/2 hour. He asked for 2nd check payment of 2402.00 which we sent....

He then did a video assessment on Friday...then came back with estimate 4000.00+ more for over 10,000. I told him that it was unreasonable as we sold most of our furniture and had only 2+ rooms and household items.

We decided to cancel the service and hire a different mover.

We cancelled according to the contract well within 3 BUSINESS DAYS AND SENT A CANCELLLATION EMAIL PER CONTRACT. We followed up via phone call to be sure they received the email cancellation and request immediate refund of 5082.00! Of course Howard was not answering calls or emails. The main number stated....NO...YOU ONLY HAVE 3 DAYS TO CANCEL...NOT 3 BUSINESS DAYS WHICH IS WRITTEN IN BOLD IN THE CONTRACT. We quickly called the bank and were able to cancel 2nd check. They refuse to refund the 2680.00 and said you can use it with them within a 12 month period!

Filed complaints with AG'S IN 2 STATES AND WILL NOT STOP UNTIL WE RECEIVE OUR REFUND!!!

DO NOT USE THIS COMPANY!! SCAM ALERT!!! FRAUD ALERT!!!!!!

Move size: 2 Bedroom Home Service cost: $10000

Booked our move thru Trinity 3 weeks ago. We were told another family from our area were moving to the same state and that our stuff would be loaded on a 53 ft moving truck by 8-15/8-16. We were told we would receive a call a week prior to our move date, and a day before pick up. That never happened. Today (moving day) 2 young guys showed up in Uhaul moving trucks at 6 pm! Not going to write about our conversation with them. But we went ahead and sent them on their way. Absolutely worst experience ever. DO NOT USE THESE CON ARTISTS!

Move size: 3 Bedroom Home Service cost: $3800

I have recently just moved from Lake Placid New York to North Bend Washington. I had contacted Trinity as the broker and was assigned affordable movers. The estimate that I had gotten from Trinity and the actual bill I received was over $2000 more. I have mostly antiques that I move cross country and I stated that I needed them packed carefully and well, and almost everything was broken, scratched, and packed in the truck so tightly that I believe some of the damage was done in trying to even get it out. I had asked for notice of when they may be arriving in Washington, as I needed to make arrangements and I got a call less than 24 hours of the arrival. The first thing the driver asked me for was payment, which threw me off as I wanted to go through and make sure all of my items were Actually accounted for. He stated I had to give him the money before they unloaded, and that I had up to three months to file a claim for any damages. They stated everything was unloaded and when I did a visual estimate of my items I noticed my antique highboy, which is a very large wooden 10 drawer chest was missing. I have no idea if some of my boxes are missing as they never went through any of the inventory list, And when I insisted that my Hyde boy was not there they did find it in the truck. I would never use Trinity, or this moving company that is not Always Affordable.

Move size: 2 Bedroom Home Service cost: $6200

1)TRINITY VAN LINES waited until the van was loaded with everything I own to DOUBLE the cost from $3500 to $7000. I was given a lot of inane reasons/excuses for this ranging from furniture counts as “x” number of boxes, to “we used a lot of tape.” I did not estimate the number of boxes and furniture, I COUNTED the number of boxes and furniture. Based on that count, TRINITY increased my cost by $695.00 prior to the move, WHICH I PAID—we are now at $7,695!

TRINITY was more than one week late with delivery. I called them, and they said, “your truck does not appear on our GPS. We will find it.”. My truck arrived after that.

3) TRINITY sent ONE GUY to unload all of my stuff. It took THREE to load it. The result was that he had to use a hand truck for everything and placed EVERYTHING, including antique furniture and belongings ON ITS SIDE OR UPSIDE DOWN! This resulted in damage to all large furniture.

4) EVERYTHING was damaged. Everything. Every single box was placed upside down, regardless of THIS SIDE UP or FRAGILE labeling. All boxes, and I mean ALL, are crushed and sloppily stacked. See pictures.

5) I had dozens of unused moving supplies: unopened boxes, tape, packing paper, and bubble wrap—all are missing—lost or stolen. Two cherrywood bookcases are lost or stolen.

So, not surprisingly, I am not just unhappy with TRINITY VAN LINES, I am angry.

When I contacted them, they said,

“We will not refund anything ever. File a claim.”

DO NOT HIRE TRINITY VAN LINES INC.

3170 N FEDERAL HWY suite 106LIGHTHOUSE POINT, FL 33064

US DOT:3146583 MC:102445

THEY ARE LIARS AND THIEVES

Move size: 1 Bedroom Home Service cost: $7695

I move frequently for work, 4 times in the last 6 years. I have used a new moving company each time mostly because I have never had that great of a move that I really wanted to use the same mover twice. I’ve been through it all; lost items, damaged furniture, movers that don’t show up or deliver on time. That said my expectations were low for my most recent move from Dallas to L.A. When I spoke with my Sales Consultant , Brandon, I was refreshingly surprised that he was super professional, knowledgeable and actually addressed and helped me solve some of the problems I had experienced in the past without me even mentioning that I had had problems with other moves. Brandon suggested that I add additional cubic footage to my quote just to insure I didn’t have any surprise charges on the day of my move. That was really important to me because I didn’t want to go over my allotted moving stipend. As my move approached I called him again to adjust my quote because I realized I had acquired more appliances since I last moved. He was quick to respond with an updated quote. On the day of my move the crew arrived on time. Dominic and his crew were kind and professional . They disassembled and packed up a few of my remaining large items and got everything loaded up quickly. Ten days later all of my boxes and furniture arrived in L.A and the crew arrived within the window of time and moved everything in and assembled my large items. A few of my boxes were squished but overall my things looked like they were packed well and made it without incident. As someone with a less than stellar moving history , I was relieved and grateful that this move went smoothly. I felt like Brandon helped be avoid a lot of the pit falls . Ill defiantly be calling Brandon again for my next move ! Thanks !

Move size: 2 Bedroom Home Service cost: $3625

Once you received my deposit you farmed me out to Executive Moving and Storage. A horrible company. You would not take my calls, text or emails. They finally arrived yesterday and refused to place my belongings in the house. Dumped them in the garage with below freezing temperatures. This even after I explained due to health I am unable to move any boxes into the house. Surprise last minute cost and undocumented illegals. I will be reaching out to the DOT on both of your firms with the help of legal counsel.

Move size: Partial Move Service cost: $2100

I have never written a bad review until now. While searching moving companies I was contacted by Stephen from Trinity, I explained to him that I had moved 5 times in the last 6 years and needed a mover to move me from VA to MT. I had 2 other estimates between $8000 and $10,000. I explained to Stephen I fill the largest Box truck you can rent (2400 sq feet) Stephen gave me an estimate of $6900 with a senior discount of $1200. I asked how he could be so much lower than everyone and asked about hidden fees. He said because I was planning the move in the off season he could give me the great deal. He indicated that it may be a few hundred over the estimate but not thousands. I signed a contract and paid the deposit. My total bill for the move was over $11000. Bethany the director of operations won't call me back to answer questions. Trinity contract my move out to All In One moving and they at least answer the phone but won't help with the $4500 difference in the final bill. I was willing to split the difference and pay an additional $2000 but All In One would not even consider the option. I was told I need the final payment of $3064 in cash for the driver upon delivery. Prior to the move I called Trinity every day for over a week, no answer, then I called every hour and left messages it took 6 hours until someone picked up the phone to tell me what day they would show up to load the truck. I now have the delivery scheduled that took the same process called everyday for 4 days then every hour until Bethany picked up the phone and said "call All In One" again no help. I was looking for a moving partner and I got a moving nightmare. I have never been treated so poorly as a customer. It has been so tiresome that I have contacted a lawyer to see what can be done.

Move size: 3 Bedroom Home Service cost: $11733

So, to be honest, after my move was completed, I just needed a copy of my deposit receipt.

I called and talked to Bethany. She asked how the move went, and what my impression was.

I shared that the timeliness of the movers arrival was great. Pick up went very well, Dimitri and his crew did a great job dis-assembling and wrapping everything up in blankets. When I did the quality assurance walkthrough, we added and subtracted some items, but there was virtually no change to my estimate.

After Dimitri did the walkthrough, he told me that we were right on. They did have an upcharge of $250 more for packing a China Cabinet and a couple TV Stands that have glass shelves and doors. I did not appreciate the additional charge, but the items they packed made the move without a scratch!

A 20 gallon fish tank broke, a few plates, couple of glasses… Short of that, the move went very smoothly.

Matt was on the stick! Thank you Matt.
Thanks for all your help guys.

Move size: 2 Bedroom Home Service cost: $7500

I hired trinity based on long phone conversation highlighting quality service and follow-through. I was blatently lied to by multiple members of the staff and when I repeatedly brought up concerns, instead of addressing them, multiple members of this company ignored repeated phone calls, messages, and pleas for help. If you hear the name Brandon, Rob, or Bethany, run away. Hang up the phone. These people are scum only interested in your money. Freaking losers. I had a 2 person crew show up to move a 4 bedroom house and spent the day moving myself. I even had to call a friend to come and help this "professional moving crew" get items into the rented uhaul they had. Buyer beware!! These scum prey on people and pimp them off to incompetent movers.

Move size: 4 Bedroom Home Service cost: $10500